terms and conditions

Welcome to our DocOnline Telemedicine Platform. The Telemedicine Platform is operated through our website, www.doconline.com , DocOnline Mobile Application and telephone by DocOnline Health India Pvt Ltd., (referred to as DocOnline”) having its registered office at D.NO: 1-118/23, 3rd Floor of Plot No: 23, ISR Towers, Rohini Layout, Hi-Tech City, Madhapur, Hyderabad – 500081

DocOnline Consulting Pvt Ltd., (referred to as DocOnline Consulting) is engaged in the business of providing Primary Healthcare through DocOnline Telemedicine Platform at your doorstep with convenience of Website, www.doconline.com, DocOnline Mobile Application and Telephone. (DocOnline Telemedicine Platform).

The following terms and conditions govern all the transactions with respect to medical consultation and advice carried out through Telemedicine Platform including appointment booking, and refund and all other transactions through the DocOnline website or Mobile Apps or telephone.

The medical consultation services available on the DocOnline Platform does not in any way constitute an invitation or recommendation to avail the online or tele-consultation Services. The services provided through the DocOnline Telemedicine Platform are not intended in any ways to be a substitute for face to face consultation with a doctor. DocOnline users have to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms 'you', 'your' ‘user’ and ‘patient’ hereafter refers to the user both registered and unregistered who is using/browsing through the DocOnline website www.doconline.com and/or Mobile Apps and telephone or availing any of the services from DocOnline or DocOnline Consulting.

DocOnline Health India Pvt Ltd., is only an online intermediary as defined under the Information Technology Act, 2000 and the rules thereunder and provides Telemedicine platform. Our third party registered medical practitioners (physicians and specialists), polyclinics and DocOnline Consulting Pvt Ltd. (referred to as ‘service providers’), who deliver healthcare services through DocOnline Telemedicine Platform are independent persons and are responsible for their diagnosis and the treatment offer to the users. DocOnline is neither responsible nor concerned with the treatment or the result arising out of such treatment provided to the users.

In addition, there may be additional terms (such as the terms imposed by mobile application stores or patient consent letter etc.) which will govern the use of the DocOnline platform. The features / services of DocOnline platform are available only in India. However NonRegistered Users outside India may browse through the information provided in the Website.

The services offered through DocOnline Platform are exclusively for the registered users who pay the membership fee.

DocOnline does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic

Any individual person or a corporate for its employees are entitled to access products and services offered by DocOnline Platform on subscription of services offered by DocOnline Consulting Pvt Ltd. These services may not be available in all circumstances and any quoted prices are subject to change without notice. DocOnline Consulting Pvt Ltd., reserves its right to suspend, either temporarily or permanently, any or some services or features of those services without prior notice to you at its sole discussion.

DocOnline Health India Pvt Ltd., reserves its right to suspend all or certain aspects of the services in certain geographical areas at our sole discussion without prior notice. In no event, DocOnline will not take responsibility for the services and products sold to you by third party service Providers.

Your membership is effective immediately upon your enrollment with the DocOnline and shall continue as per the subscription you have chosen until the end of the subscription or cancelled by Service Providers. You are at liberty to cancel your membership by 30 day’s notice us via E-mail at support@doconline.com or by phone to 08822126126

The payment of your membership fee is made either automatically by a charge to your account or paid in advance as per the subscription plan chosen by you. Except to the extent the applicable law explicitly requires a longer notice period, we and service provider/s reserve the right to terminate your membership at any time without notice including in the event that we/service provider are unable to provide the services or bill the membership to your account.

By using DocOnline Telemedicine Platform, you shall maintain confidentiality and secure your login details of your account including display name and password. You will be solely responsible for all the activities that may happen in your name and registered membership. You are responsible for providing accurate and correct information pertaining to you and for updating of such information or any modifications of such information. If you know or have any reason to believe that your account is being used in an unauthorized manner, you should inform us immediately.

The DocOnline Platform and the services offered by us, our service providers or partners or affiliates are not for use for medical emergencies or secondary and tertiary care situations. If you believe there is an emergency or that someone needs immediate medical assistance, please call 108 or any other emergency service providers for medical help. This Website and any services offered are not intended to be used in emergency circumstances. Your interaction with any services provided through our Telemedicine Platform is not intended to replace your relationship with your existing primary care physician or physical examination. Physicians will recommend for physical examination or diagnostic tests in certain circumstances. You need to either visit polyclinics or associate polyclinics/hospitals situated near your location or any other suggested primary healthcare provider and diagnostic labs for physical examination and for providing diagnostic test reports.

  • You will not intentionally use the DocOnline Platform in any way that is unlawful or harms DocOnline, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or data or content.
  • As part of your registration process as well as in course of providing the service to you, you may receive SMS or email messages from DocOnline or its service providers on Your registered mobile number or email Id. These messages will relate to your registration and/or transactions that you carry out through DocOnline Platform and any such useful information. DocOnline or Service Providers will send these messages only to the mobile number or email Id that you provide to us. It is your responsibility to ensure that you provide the correct number and email Id for the transaction you wish to enter into. Further, DocOnline may also send notifications and reminders to you with respect to appointments scheduled by you for the features or services that you may opt for. You hereby consent to receive such messages from DocOnline and the Service Providers.
  • By using the DocOnline Platform and/or registering yourself with us, you authorize us to contact you via email or phone call or SMS and offer you services for the product you have opted for, imparting product knowledge, offer promotional offers, for which reasons, personally identifiable information may be collected as detailed below. Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from the DocOnline, its service providers & associate partners for the above-mentioned purposes till your engagement continues with us.
  • You acknowledge that this website or mobile application is an informative and enabling platform only. DocOnline Health India Pvt Ltd., is not in the business of providing health care service or hospital services.
  • We encourage you to independently verify any information You see on the Website. You will use the DocOnline Platform and the features provided by it only in relation to and in compliance with all applicable Indian laws. You will not use this Website or any feature provided by the Website for any purposes not intended under this Agreement.
  • The DocOnline Platform allows you to select and schedule appointments with service providers who are nearest to your location, if possible.
  • DocOnline does not recommend or endorse any specific service provider or make any representations or warranties with respect to quality of the healthcare services that they may provide.
  • You may schedule an appointment on DocOnline Platform for your family members and friends. However please note that such You will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.
  • You have the option of uploading Your identifiable health information including physical, physiological and mental health condition, and medical records and history on the Website which may be accessed by your service provider at the time of private interactions using DocOnline Platform.

This website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only. The content of this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The content relating to medical conditions and their treatment is not meant to be a substitute for advice provided by a doctor or other qualified healthcare professionals. You should not disregard or delay seeking medical advice based on anything that appears in this website.

You may be provided with links on the Websites that direct you to third party websites/ applications/ content or service providers, including advertisers and e-commerce websites (collectively "Third Party Websites").

DocOnline does not endorse any Third-Party Websites that You may be directed to from the Website. Links to such Third-Party Websites are provided for your convenience only. Please exercise your independent judgment and prudence when visiting / using any Third-Party Websites. If you decide to click on the links to visit such Third-Party website, you do so of your own volition. Your usage of such Third-Party Websites and/or use of any content available on such Websites is subject to the terms of use of the respective Third-Party Website and DocOnline is not responsible for your use of any Third-Party Websites.

DocOnline telemedicine platform and the services are provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of the DocOnline platform and the services, and hyperlinked websites. No oral or written information or advice given by either DocOnline telemedicine nor its authorized representatives shall create a warranty nor in any way increase the scope of this warranty.

DocOnline is not responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from any loss) arising out of or relating in any way to the DocOnline telemedicine platform and the services and/or any hyperlinked website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the DocOnline telemedicine platform, DocOnline telemedicine platform related services, and/or hyperlinked websites is to stop using the DocOnline platform and/or those services.

DocOnline’s liability for any of its or associate’s direct or indirect or consequential acts/ omissions/ commissions be restricted to the maximum extent of INR 1000/- and nothing further.

Removing or altering the copyright notice on any material that appears in this website is strictly prohibited. Nothing contained in this website should be construed as granting any license or other right without the express written permission of DocOnline except as provided herein.

DocOnline grants limited, revocable, non-transferable and non-exclusive license limited solely to viewing, accessing or downloading any content limited to availing the services from us for personal or non-commercial purposes only. All information contained in or accessed through this website is protected under Copyright, Trademark, Design, and Patent laws and your usage is limited to the extent of browsing or availing services by accessing our integrated platform and no further (“Limited Access”).

Any act or attempt of using the software beyond the users limited access is considered as a violation of these Terms of Use herein and DocOnline reserves its rights to take appropriate action against such acts or usage.

DocOnline has the exclusive right to transfer or assign the rights for the user to understand that use of the website doesn’t imply transfer or assignment of ownership except to use it for browsing or accessing the website for availing its services.

Usage of the website is for your limited personal purpose and is not transferable or assignable. However, DocOnline reserves its rights to assign or transfer or subcontract its obligations or rights to its successors, affiliates, associates or any entity through contractual understanding or by operation of law or acquiring all or substantially all the assets of DocOnline.

This Agreement shall be governed by the laws of India.

You agree that all claims, differences and disputes arising under or in connection with or in relation to this Agreement shall be subject to the exclusive jurisdiction of the courts at Hyderabad and you hereby accede to and accept the jurisdiction of such courts.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Agreement for access or usage of DocOnline Telemedicine Platform.