Frequently Asked Questions

DocOnline FAQ

About DocOnline


1. What is DocOnline? What Services does it provide?

DocOnline is an online doctor consultation platform, which allows you to access Non-Emergency/ Preventive Healthcare from anywhere and at any time!
DocOnline Services: Upon subscription, a user gets access to DocOnline’s panel of certified and experienced General Physicians to consult for any non-emergency medical situations. Using DocOnline services through the web/mobile app, one can avail either video/audio consultations, chat with an expert general physician, get investigations done, obtain prescribed medicines, update health profiles, or view all medical records through her, anywhere and anytime!
It’s that simple.

Why DocOnline


DocOnline offers preventive healthcare services. Following is a list of illnesses and ailments that are normally consulted for, in addition to many more:

  • Headache, Migraine
  • Colds, Flu, Fever, Viral infection
  • Chest infection
  • Diarrhea
  • Nausea, Vomiting
  • Constipation
  • Heartburn
  • Rashes
  • Food Allergies
  • Joint Pain, Arthritis
  • Other skin symptoms such as lumps and bumps
  • Depression
  • Urinary Tract Infection
  • Insect bites
  • Fungal infections
  • Allergies
  • Sports Injuries
  • Lifestyle advice
  • Health and Diet advice
  • And More….

DocOnline can be used by anyone above the age of 16 years with a secure identification process. Users can also book appointments on behalf of their children if they are under 16 years of age.
DocOnline is an Online Doctor Consultation Platform. We ensure standardization of quality services and deliver satisfactory doctor consultation services to the end user. All our doctors are highly qualified & experienced in treating the various medical concerns pertaining to preventive healthcare.

Health cards or the insurance card may provide you with 1 or 2 free consultations or a discounted rate. However, by using our app, you can avail unlimited consultations for your whole family. You can consult from your home or your office and thus, avoid the unnecessary waiting time at hospitals/clinics for getting appointments. Here, you avoid wasting time in activities such as travelling/waiting and can also opt to get medicines delivered straight to your doorstep.
Thus, DocOnline saves your time and health, apart from being extremely affordable!

A General Physician is normally the first consultation for any medical condition. Our doctors help you address your basic/non-emergency medical conditions, where our chief objective is to ensure Preventive Healthcare.

About DocOnline Services


DocOnline at present allows for Two (2) days advance doctor Bookings/appointments. There are two types of appointments –
(1) Waiting and (2) Scheduled
Waiting Appointment: Connects you to the doctor in the immediately next available time slot within 15 minutes.
Scheduled Appointment:  You get to book a time slot for a doctor consultation in advance as per your convenience.
If you miss an appointment, you can check the immediate time slots for doctor consultation that are available. Subsequently, you can also book an appointment. DocOnline also provides One Time Consult option and subscription model in which you can avail unlimited doctor consultations for your subscription period.

After completion of consultation call, the doctor generates a prescription, which gets updated to your medical records. In case of a chat, you always have access to the chat history.

At the end of the consultation, you will be receiving the doctor's prescription in an e-prescription format. The e-prescription will be sent to your email and you can also view it in ‘My Appointments’ section of the App. Using this, you can order/ purchase medicines from any pharmacy in India.
Note: Doctors at DocOnline cannot prescribe medication that are classified as Narcotic Drugs.

Don’t worry! On behalf of your dependents, you can always book a time-slot. They will get a call on the given phone number at the specific time, and all they need to do is receive it.
There is also a provision for an ‘appointment reminder’ through a SMS notification that will be sent to your registered mobile number prior to the consultation.

Unfortunately, you cannot book both the appointments at the same time from the same account. Instead, you can schedule the appointments at two different timings.

DocOnline provides online Doctor Consultation Service with GPs (General Physicians). By ensuring high standards and 100% quality assurance in services and offerings, DocOnline attempts to provide the best teleconsultation with any doctor. Thus, it helps patients resolve their problems at the earliest. The focus is to provide the best in-class online consultation experience with doctors that can be easily availed from anywhere.

It depends on the doctor's availability and the time of your call. However, you will not experience any difference in the quality of treatment. This is because after every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.
Moreover, all the doctors at DocOnline are highly qualified and are very well experienced in their fields. In this manner, we ensure standardization of treatment and assure you the best of services.

As we follow a set protocol for treatment with a group of highly qualified and experienced doctors, we assure only of the best quality of treatment.
However, in the unlikely event where you are not satisfied after a consultation, you can book another consultation where you’ll be assigned another doctor. After every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.

Nowadays, people are well-educated and can easily procure information since it is available in abundance - but often, this leads to misdiagnosis. On the other hand, DocOnline provides online doctor consultations from expert doctors and which is also extremely affordable.

For any queries please do reach out to us on our customer support services where you can always raise a concern. You can also reach us at - +91 – 8822 126 126, where we are available from 9 AM to 9 PM (Monday to Saturday).

We strictly comply with the legal aspect and maintain ethical standards. Keeping this in view, we ensure that your data is secure and available for 3 years from the date of your subscription.

DocOnline has tied-up with Med Plus, which facilitates the delivery of medicines to your doorstep.

Of course! All our services come with complete satisfaction guarantee, otherwise we couldn’t exist without having happy customers. If, for any reason, you are unhappy with our service, please reach out to our Customer Care Support Team at +91-8822 126 126 or write in to contact@doconline.com  

Registration


How to Register Yourself & Get Started?

We have a simple registration process to get you onboard and start utilizing our services seamlessly. Follow these 10 simple steps to get started:
STEP 1 : Click https://app.doconline.com/user/login
STEP 2: Click “Sign UP”
STEP 3: In the ‘Sign Up‘ page, enter the details and click on REGISTER. STEP 4: User will be getting an ‘Activation Link’ sent to the registered email.
If registered using mobile number, user will get a ‘Welcome SMS’ and an OTP for verification.
STEP 5: Once User clicks on Activation Link, user is directed to the Dashboard Section of their Account.
STEP 6: After OTP Verification, User is directed to the Dashboard Section of their Account
STEP 7: Once you have logged into the app, please click on the “profile” icon, which is on the left-side navigation bar. From this screen, you can edit your profile details and add upto 3 family members.
STEP 8: Click on “Choose a Plan” on the Dashboard.
STEP 9: Select your desired Plan.
STEP 10: Get started with booking online doctor consultations

Payments & Refunds


Yes, we do! We want to offer this monthly renewal service so that everyone in the family can maximize the benefits we offer. Apart from Subscription we also provide One Time To know more about our subscription programme, please visit https://www.doconline.com/pricing.
For further details you may also email us contact@doconline.com or contact us at +91-8822 126 126. We’ll be happy to help you out.

We accept payment through the following methods:

  • All types of Credit/Debit Cards
  • e-Wallets
  • Net banking
  • UPI
Please refer to the respective payment modes for the specific plans at https://www.doconline.com/pricing
Please note: At present for our Subscription pricing for individual’s, only payment mode available is Credit Card. This is Auto Renewed every month.

Absolutely! Your card details will NOT be stored anywhere. Your card information goes through a completely secured and approved payment gateway for processing.

Data Privacy & Security


All information concerning appointments and medical records are subject to strict confidentiality, which are in accordance with the legal framework. Only the information that you update in your Health Profile, and the prescriptions provided by the consulting doctors are available for viewing and can be seen in ‘My Appointments’.

We assure you that all our conversations are secured as we use the highest standards of technology through which your calls are encrypted and cannot be accessed by any means.

General


Using our Mobile App, you can connect with a doctor within fifteen (15) minutes from anywhere (through mobile, tablet, laptop or desktop with network connectivity)!

Yes, you need an Internet connection to book any kind of consultation – audio/ video call or chat. Internet connection is essential for the purpose of booking a call. Thereafter, one can have a regular telephonic consultation without any Internet.
Although it is recommended to use a secure Wi-Fi Internet connection for the best possible experience, our services also work fine with 3G or 4G connection.

In the event of a poor connection, we recommend that you choose Audio consultation using the telephone instead of an audio call over the internet.

In the unlikely event of having trouble with our app, please note the following three useful techniques that can help you:

  • Restart your App - Close the app completely and relaunch it on your Phone.
  • Restart your Phone - Restart your phone; this often sorts out such app issues
  • Reinstall the App – There are times when an improper install can cause the app to malfunction. Hence, we suggest reinstallation of the app afresh. This can sort the issue.
  • If you still facing problems, please reach contact our Customer Care Support Team at +91-8822 126 126 or write in to contact@doconline.com. They’ll be happy to help you.  

You can speak to a GP using either an iPhone or Android smartphone via the DocOnline app. The DocOnline app is available on Android Kitkat (4.4 and above) and iOS devices (10 and above). A web application is also available at https://app.doconline.com
At present, we are supporting Android and iOS enabled devices. These include tablets and smartphones.

  • For Android, ideally our system supports devices that are Android 4.2 and above
  • For iOS, you need to have iOS 6 and above installed. Moreover, your iPhone must also be a model 4S or newer.

Android Instructions:

  • Go to SETTINGS
  • Select ABOUT PHONE (typically at the bottom)
  • The version of Android OS your device is running will be displayed next to ANDROID VERSION

iOS Instructions:

  • Go to SETTINGS
  • Select GENERAL
  • Select ABOUT
  • The version of iOS your device is running will be displayed next to VERSION

About DocOnline


1. What is DocOnline? What Services does it provide?

DocOnline is an online doctor consultation platform, which allows you to access Non-Emergency/ Preventive Healthcare from anywhere and at any time!
DocOnline Services: Upon subscription, a user gets access to DocOnline’s panel of certified and experienced General Physicians to consult for any non-emergency medical situations. Using DocOnline services through the web/mobile app, one can avail either video/audio consultations, chat with an expert general physician, get investigations done, obtain prescribed medicines, update health profiles, or view all medical records through her, anywhere and anytime!
It’s that simple.

DocOnline offers preventive healthcare services. Following is a list of illnesses and ailments that are normally consulted for, in addition to many more:

  • Headache, Migraine
  • Colds, Flu, Fever, Viral infection
  • Chest infection
  • Diarrhea
  • Nausea, Vomiting
  • Constipation
  • Heartburn
  • Rashes
  • Food Allergies
  • Joint Pain, Arthritis
  • Other skin symptoms such as lumps and bumps
  • Depression
  • Urinary Tract Infection
  • Insect bites
  • Fungal infections
  • Allergies
  • Sports Injuries
  • Lifestyle advice
  • Health and Diet advice
  • And More….

DocOnline can be used by anyone above the age of 16 years with a secure identification process. Users can also book appointments on behalf of their children if they are under 16 years of age.
DocOnline is an Online Doctor Consultation Platform. We ensure standardization of quality services and deliver satisfactory doctor consultation services to the end user. All our doctors are highly qualified & experienced in treating the various medical concerns pertaining to preventive healthcare.

Health cards or the insurance card may provide you with 1 or 2 free consultations or a discounted rate. However, by using our app, you can avail unlimited consultations for your whole family. You can consult from your home or your office and thus, avoid the unnecessary waiting time at hospitals/clinics for getting appointments. Here, you avoid wasting time in activities such as travelling/waiting and can also opt to get medicines delivered straight to your doorstep.
Thus, DocOnline saves your time and health, apart from being extremely affordable!

A General Physician is normally the first consultation for any medical condition. Our doctors help you address your basic/non-emergency medical conditions, where our chief objective is to ensure Preventive Healthcare.

DocOnline at present allows for Two (2) days advance doctor Bookings/appointments. There are two types of appointments –
(1) Waiting and (2) Scheduled
Waiting Appointment: Connects you to the doctor in the immediately next available time slot within 15 minutes.
Scheduled Appointment:  You get to book a time slot for a doctor consultation in advance as per your convenience.
If you miss an appointment, you can check the immediate time slots for doctor consultation that are available. Subsequently, you can also book an appointment. DocOnline also provides One Time Consult option and subscription model in which you can avail unlimited doctor consultations for your subscription period.

After completion of consultation call, the doctor generates a prescription, which gets updated to your medical records. In case of a chat, you always have access to the chat history.

At the end of the consultation, you will be receiving the doctor's prescription in an e-prescription format. The e-prescription will be sent to your email and you can also view it in ‘My Appointments’ section of the App. Using this, you can order/ purchase medicines from any pharmacy in India.
Note: Doctors at DocOnline cannot prescribe medication that are classified as Narcotic Drugs.

Don’t worry! On behalf of your dependents, you can always book a time-slot. They will get a call on the given phone number at the specific time, and all they need to do is receive it.
There is also a provision for an ‘appointment reminder’ through a SMS notification that will be sent to your registered mobile number prior to the consultation.

Unfortunately, you cannot book both the appointments at the same time from the same account. Instead, you can schedule the appointments at two different timings.

DocOnline provides online Doctor Consultation Service with GPs (General Physicians). By ensuring high standards and 100% quality assurance in services and offerings, DocOnline attempts to provide the best teleconsultation with any doctor. Thus, it helps patients resolve their problems at the earliest. The focus is to provide the best in-class online consultation experience with doctors that can be easily availed from anywhere.

It depends on the doctor's availability and the time of your call. However, you will not experience any difference in the quality of treatment. This is because after every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.
Moreover, all the doctors at DocOnline are highly qualified and are very well experienced in their fields. In this manner, we ensure standardization of treatment and assure you the best of services.

As we follow a set protocol for treatment with a group of highly qualified and experienced doctors, we assure only of the best quality of treatment.
However, in the unlikely event where you are not satisfied after a consultation, you can book another consultation where you’ll be assigned another doctor. After every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.

Nowadays, people are well-educated and can easily procure information since it is available in abundance - but often, this leads to misdiagnosis. On the other hand, DocOnline provides online doctor consultations from expert doctors and which is also extremely affordable.

For any queries please do reach out to us on our customer support services where you can always raise a concern. You can also reach us at - +91 – 8822 126 126, where we are available from 9 AM to 9 PM (Monday to Saturday).

We strictly comply with the legal aspect and maintain ethical standards. Keeping this in view, we ensure that your data is secure and available for 3 years from the date of your subscription.

DocOnline has tied-up with Med Plus, which facilitates the delivery of medicines to your doorstep.

Of course! All our services come with complete satisfaction guarantee, otherwise we couldn’t exist without having happy customers. If, for any reason, you are unhappy with our service, please reach out to our Customer Care Support Team at +91-8822 126 126 or write in to contact@doconline.com  

Registration


How to Register Yourself & Get Started?

We have a simple registration process to get you onboard and start utilizing our services seamlessly. Follow these 10 simple steps to get started:
STEP 1 : Click https://app.doconline.com/user/login
STEP 2: Click “Sign UP”
STEP 3: In the ‘Sign Up‘ page, enter the details and click on REGISTER. STEP 4: User will be getting an ‘Activation Link’ sent to the registered email.
If registered using mobile number, user will get a ‘Welcome SMS’ and an OTP for verification.
STEP 5: Once User clicks on Activation Link, user is directed to the Dashboard Section of their Account.
STEP 6: After OTP Verification, User is directed to the Dashboard Section of their Account
STEP 7: Once you have logged into the app, please click on the “profile” icon, which is on the left-side navigation bar. From this screen, you can edit your profile details and add upto 3 family members.
STEP 8: Click on “Choose a Plan” on the Dashboard.
STEP 9: Select your desired Plan.
STEP 10: Get started with booking online doctor consultations

Yes, we do! We want to offer this monthly renewal service so that everyone in the family can maximize the benefits we offer. Apart from Subscription we also provide One Time To know more about our subscription programme, please visit https://www.doconline.com/pricing.
For further details you may also email us contact@doconline.com or contact us at +91-8822 126 126. We’ll be happy to help you out.

We accept payment through the following methods:

  • All types of Credit/Debit Cards
  • e-Wallets
  • Net banking
  • UPI
Please refer to the respective payment modes for the specific plans at https://www.doconline.com/pricing
Please note: At present for our Subscription pricing for individual’s, only payment mode available is Credit Card. This is Auto Renewed every month.

Absolutely! Your card details will NOT be stored anywhere. Your card information goes through a completely secured and approved payment gateway for processing.

All information concerning appointments and medical records are subject to strict confidentiality, which are in accordance with the legal framework. Only the information that you update in your Health Profile, and the prescriptions provided by the consulting doctors are available for viewing and can be seen in ‘My Appointments’.

We assure you that all our conversations are secured as we use the highest standards of technology through which your calls are encrypted and cannot be accessed by any means.

Using our Mobile App, you can connect with a doctor within fifteen (15) minutes from anywhere (through mobile, tablet, laptop or desktop with network connectivity)!

Yes, you need an Internet connection to book any kind of consultation – audio/ video call or chat. Internet connection is essential for the purpose of booking a call. Thereafter, one can have a regular telephonic consultation without any Internet.
Although it is recommended to use a secure Wi-Fi Internet connection for the best possible experience, our services also work fine with 3G or 4G connection.

In the event of a poor connection, we recommend that you choose Audio consultation using the telephone instead of an audio call over the internet.

In the unlikely event of having trouble with our app, please note the following three useful techniques that can help you:

  • Restart your App - Close the app completely and relaunch it on your Phone.
  • Restart your Phone - Restart your phone; this often sorts out such app issues
  • Reinstall the App – There are times when an improper install can cause the app to malfunction. Hence, we suggest reinstallation of the app afresh. This can sort the issue.
  • If you still facing problems, please reach contact our Customer Care Support Team at +91-8822 126 126 or write in to contact@doconline.com. They’ll be happy to help you.  

You can speak to a GP using either an iPhone or Android smartphone via the DocOnline app. The DocOnline app is available on Android Jelly Bean (4.2 and above) and iOS devices. A web application is also available at https://app.doconline.com
At present, we are supporting Android and iOS enabled devices. These include tablets and smartphones.

  • For Android, ideally our system supports devices that are Android 4.2 and above
  • For iOS, you need to have iOS 6 and above installed. Moreover, your iPhone must also be a model 4S or newer.

Android Instructions:

  • Go to SETTINGS
  • Select ABOUT PHONE (typically at the bottom)
  • The version of Android OS your device is running will be displayed next to ANDROID VERSION

iOS Instructions:

  • Go to SETTINGS
  • Select GENERAL
  • Select ABOUT
  • The version of iOS your device is running will be displayed next to VERSION
 Register For Free  

Interested to start with your healthcare?

Start Here. Start Now!

Download the DocOnline App 

  • Live Chat with Doctors
  • Book Doctor Appointment Online
  • Speak to a Doctor within 15 Minutes
  • Consult doctors via Audio/Phone Call & Video
  • For You + 3 Family Members
  • Store health records
  • Read health tips
  • Order Medicines Online & Get Lab Tests Done Easily

Scan DocOnline Qr Code
Scan QR code to download the app

or Go to Play Store and Download the app
Online Doctor App
Download the DocOnline App 

  • Live Chat with Doctors
  • Book Doctor Appointment Online
  • Speak to a Doctor within 15 Minutes
  • Consult doctors via Audio/Phone Call & Video
  • For You + 3 Family Members
  • Store health records
  • Read health tips
  • Order Medicines Online & Get Lab Tests Done Easily

Online Doctor App

Scan DocOnline Qr Code

Scan QR code to download the app
or Go to Play Store and Download the app